FAQs

How much does shipping cost?

Shipping rates are as follows 

• South Africa free shipping.

• All other international countries £15.99/$21.99 for every order weight regardless.

 

 

When will my order arrive?

At this moment we do not offer expedited shipping. Please allow up to 2 business days for order processing and payment verification, and an additional 3-5 business days for delivery.A tracking number is supplied 48-72hrs after the order is placed

 

Can I contact you directly with any questions?

Please email sales@houseoftreli.co.za with any questions regarding your order or we have our 

 

Where is House Of Tre Li from?

House Of Tre Li is a worldwide street wear store from South Africa that carries Los Angeles street wear collections for men, women and children.
 

 

Why do my billing and shipping address have to match?

As an additional step to prevent fraud we require that your billing and shipping information be the same.

 

When are particular items released?

We announce release date through our various social media sites and the House Of Tre Li newsletter so be sure to subscribe to our channels to stay up to date on seasonal, limited and quickstrike releases.

  • Instagram: @houseoftrelisa
  • Twitter: @houseoftrelisa
  • Facebook: Facebook.com/houseoftrelisa

 

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site. Limited releases will not be re-stocked once sold out.

 

Can I physically call House Of Tre Li?

Totally, yes but sometimes due to high call volumes it's much quicker to contact us via our Instagram Direct Message option